The Group Head of Hospitality and Guest Experience is a full-time, senior position offering a competitive salary of ₹33,333 – ₹50,000 per month. You’ll be responsible for overseeing multi-outlet operations, ensuring a seamless guest journey from arrival to farewell, and codifying the brand’s unique approach to hospitality. As a key leader, you’ll drive operational standards, staff performance, and reputation management while collaborating directly with founders and senior management.

Role Overview: Day-to-Day Responsibilities

As Group Head, your main tasks involve managing all outlet service operations and maintaining high guest satisfaction across locations. You will design and enforce standard operating procedures, train staff to excel and lead service recovery and guest relations. Your influence shapes everything from guest greetings to the ambience and sensory appeal across each restaurant. Importantly, you’ll monitor and improve guest feedback ratings and ensure all customer concerns are resolved promptly.

Major Pros: What Makes This Role Stand Out?

This role offers unique leadership, working closely with founders to shape a growing hospitality brand. You’ll be empowered to set new industry standards and see your strategies implemented group-wide. The company is expanding and values innovation, ensuring that your efforts will have visible impact and growth opportunities. Competitive compensation and the chance to build a talent academy further sweeten the offer.

Main Cons: Consider Before Applying

The position demands high accountability and hands-on leadership across multiple outlets, which may be challenging for those preferring less dynamic environments. You’ll be judged on both guest satisfaction metrics and operational efficiency, so pressures can be intense. Additionally, balancing distinct brand cultures within the group requires agility and careful attention to detail. The learning curve is steep if you lack proven multi-brand, high-level hospitality experience.

Final Verdict: Should You Apply?

You should consider this opportunity if you are passionate about elevating guest experiences, love building and mentoring structured teams, and want to play an integral part in brand growth. The job rewards innovation, accountability, and offers a rare seat at the executive hospitality table. Apply if you’re ready for an ambitious leadership step in hospitality management.